Help Center

Yes, no problem - this is a common request.  

If you would like The Living Urn System now but want to plant at a later date, you can let us know a tree shipment date in the 'notes' section at checkout.  Also, if you don't know when you will plant, you can simply ask for a voucher or order The Living Urn with a voucher for a tree and we will ship the tree when you are ready.  Of course, you can always call us with special instructions if you prefer. 

We ship The Living Urn System out the same day that you order (assuming the order was placed before 2pm MT, 4pm ET) and we ship the tree whenever you are ready to plant as it is best to plant as soon as you can after receiving your tree. 

If you had your Living Urn engraved, we will likely ship it the same day as you ordered.  However, since engraving takes time, your Living Urn may ship the next day.  If you have any special requests, just give us a call and we will do everything we can to meet your needs.

We have a lot of families who plant in the Spring, Fall and Summer.  All are excellent times of the year to plant trees.  All of our trees are shipped in small pots with a healthy root system so they can be safely transplanted in all seasons.  If you are in a warmer climate (FL, CA, AZ, NV, parts of TX, GA, TN, SC, AL, LA, MS and more) then Winter can even be an excellent time to plant.  

The Living Urn® Bio Urn and Planting System is designed to be used with as much or as little of one set of cremated remains.  It is large enough to hold all of the cremated remains and provide enough room for the additives and tree roots.  We also have many customers that will plant only a portion of the cremated remains with The Living Urn.  This is the case when families split the cremated remains among siblings and plant multiple memory trees or when people just want to keep some.  Our instructions explain any adjustments to make when planting different amounts.  Sharing the remains among family to grow multiple memory trees has become very popular – for this reason we developed the Family Program, which provides a discount on each additional Living Urn purchased when a family purchases more than one – here is the link to The Family Program.

Yes, absolutely - the age of the ashes or cremated remains has no effect.  Many families will plant cremated remains that they have had for many years with The Living Urn®.

We believe many of our customers will simply plant The Living Urn® on their own property or in their yard.  Different cities, etc. have different rules you can look into.  We also have lots of customers that will go out and plant their tree in a favorite place or at a local cemetery (this seems to be happening more and more and many cemeteries are open to this option).  We also have had lots of people plant Living Urns® on Church properties and many people that have asked and received permission to plant at City, State and even National parks.  Also, here is a link to various Memorial Gardens that people are opening up around the U.S. where you can plant a Living Urn® - https://www.thelivingurn.com/pages/memory-forest

Many of our customers plant their tree in a pot so they can transplant it later wherever they settle.  Just make sure the pot is at least 16” tall and 12” wide (but the bigger the better).

Another option is to use a portion of the ashes with The Living Urn® at your current location and also keep some with you.  This way if you move you can simply purchase another Living Urn® and plant a new tree with the remaining ashes at your new location.

A third option is to order The Living Urn Indoors, and grow a living memory indoors or on a patio!

While many of our customers plant in the ground, we also have a large number that plant in a pot.  Be sure to get a large enough pot (at least 16” tall and 12” wide, but the bigger the pot, the better) and use plenty of soil.  When you purchase The LivingUrn® – Plant Your Own Seedling, Plant or Flowers, we provide detailed instructions for planting in a pot.  

We ship The Living Urn System out the same day that you order (assuming the order was placed before 2pm MT or 4pm ET) and we ship the tree whenever you are ready to plant as it is best to plant as soon as you can after receiving your tree. 

If you had your Living Urn engraved, we will likely ship it the same day as you ordered.  However, since engraving takes time, your Living Urn may ship the next day.  If you have any special requests, just give us a call and we will do everything we can to meet your needs.

If you would like The Living Urn System now but want to plant at a later date, you can let us know a tree shipment date in the 'notes' section at checkout.  Also, if you don't know when you will plant, you can simply ask for a voucher and we will ship the tree when you are ready.  Of course, you can always call us with special instructions if you prefer. 

Yes, we ship to Canada!

The Living Urn® is  America's leading Bio Urn and planting system – it is designed to grow a beautiful living memorial tree, plant or flowers from a special BioUrn® containing cremated remains. Its proprietary design allows for healthy life to grow when planted with a beloved friend or family member's remains, which can otherwise be inhibitive to plant growth. With The Living Urn®, people can celebrate and memorialize the life of a loved one by giving new life to a beautiful tree, plant or flowers.

The Living Urn® for People and The Living Urn® for Pets Bio Urn and planting systems were developed by three entrepreneurial friends, in conjunction with leading arborists, soil scientists, and material engineers, with the goal of preserving the natural environment and giving back to the earth. Our idea was inspired by the idea of giving back to nature while, at the same time, creating a living memory to keep our loved ones present in our lives after their passing.

Yes, The Living Urn® has patents issued and has a Trademark issued with the United States Patent and Trademark Office.

The Living Urn® for People and The Living Urn® for Pets Bio Urn and planting systems are simple and easy to use and make the experience of growing a beautiful and vibrant memory tree, plant or flowers from the cremated remains of your loved one an enjoyable experience for you and your family.

You can purchase your Living Urn® for People or Living Urn® for Pets online or from select funeral homes, veterinary practices, cemeteries, or cremation service providers. Generally, a funeral home or cremation service provider will present you with the cremated remains in a container that they provide. You can keep the cremated remains in this container and transfer them into the Living Urn® when you get home or when you're ready to plant. Alternatively, you can provide The Living Urn® to your cremation service provider or veterinarian and request that they place the cremated remains in your Living Urn®.

After your Living Urn® is filled with the cremated remains, or ashes, you can place it back in the bamboo shell container for storage while you wait for your young tree to arrive.

If you purchased your Living Urn® online, then you would have selected your tree seedling at checkout (or, alternatively, you would have selected No Tre if you prefer to purchase a plant or flowers from your local nursery to grow in combination with The Living Urn®). If you purchased your Living Urn® from your funeral home, cremation service provider, veterinarian or a retail store, then you will need to access your tree voucher found in your box, and view the tree options they present to select your tree.  Or, you can call us at (800) 495-7022 ext. 0, or email us at info@thelivingurn.com to learn more about the tree options in your area.

The Living Urn® for People and The Living Urn® for Pets Bio Urn and Planting Systems include everything you need to plant and grow a beautiful memory tree, plant or flowers. The systems are comprised of only the highest quality materials, components and trees. We take great pride in only using high quality, all natural 100% biodegradable environmentally friendly and sustainable materials to make our urn and bamboo outer shell packaging. You will receive the following with each Living Urn purchase:

• Our Proprietary BioUrn®
• Natural Bamboo Outer Storage Container
• Bag of RootProtect®, Our Proprietary Ash Additive
• Bag of Aged Wood Chips
• Planting Instructions

You also have the option to receive a Premium young tree of choice (more than 50 different tree options).  We currently have more than 50 different tree types we offer with more than 30 available for each zip code.  Our premium trees are shipped direct from our award-winning nursery in small pots and are 2 to 4 feet high, depending on the type of tree, with a nice, strong root system

Or you can purchase The Living Urn System Only and pick up a tree, plant or flowers from your local nursery to plant with The Living Urn.  You can plant any size tree with The Living Urn and we provide simple and easy to follow instructions on how to plant The Living Urn with the tree you purchase.  Here is the link to The Living Urn System Only:
https://www.thelivingurn.com/products/your-own-seedling

Reasons Why Tens of Thousands of Families and Hundreds of Top Funeral Homes Choose The Living Urn®

Growing a memory tree from an urn holding a family member’s ashes is an uplifting option that allows families to honor a loved one and give back. For these reasons, the patented Living Urn® has become a very popular choice for families throughout the U.S. and worldwide.

The Living Urn® bio urn and planting system has quickly become the leader in this field with tens of thousands of trees planted, hundreds of funeral home partners all over the country, and excellent customer reviews and touching testimonials. 

1. The Living Urn® is Easy to Use, and Most Importantly - It Works!

The patented Living Urn® comes with an actual 1-4' living tree, not a seed or small sapling. In fact, it's the only bio urn in the world designed to be used with living trees! Planting a living young tree makes it easy for non-expert growers to successfully grow a healthy, enduring memorial. The reason we use living trees instead of seeds or small saplings is because it can be difficult for non-expert growers to have success growing a tree from a seed or small sapling - failure rates can be high and growing the tree memorial can be a challenge.

2. The Living Urn® provides over 50 beautiful tree options, narrowed down to the ones that grow best in your zip code. We send you the living tree right to your doorstep on a date of your choosing, or you can pick one up at your local nursery and follow the instructions provided to plant with The Living Urn®.

There are important reasons why The Living Urn® is designed to be used with living trees, not seeds. Growing a healthy, enduring tree from a seed can be a challenge, as seed germination can take a long time, failure rates can be high and sometimes special steps are needed to be taken to even induce germination (including seasonal considerations) which limits the tree types that can be offered. Simply put, there are good reasons why nurseries focus on selling trees and not seeds!

3. Elegant, Dignified & Eco-Friendly

The Living Urn® is unique as it is packaged in a beautiful and elegant handmade bamboo shell. The bamboo shell serves to hold the urn and cremated remains while you wait for the young tree to arrive. You can also use the natural bamboo shell as a keepsake holder after The Living Urn® is planted. Not only is this lovely and dignified, it’s eco-friendly as bamboo is a sustainable resource!

4. Advantageous Product Design

The patented Living Urn® is uniquely designed with input from professional arborists, soil scientists, and material engineers to offer families and funeral homes the best quality product and system.

Versatility – Designed to hold as much or as little of the cremated ashes that you want – it’s up to you. It’s large enough to hold all the ashes and provide enough room for the additives and tree roots, but families can also plant a small portion of the ashes, if preferred. This is the case when families split up the ashes, or want to keep some or have other uses.

Depth – The Living Urn® is designed for actual living trees, not seeds. This design is important as it provides room for roots.

Material – Our BioUrn® is 100% natural and biodegradable - made from plant-derived materials using only water, heat and pressure, and completely free from glues or toxic binding agents. This special material is strong and rigid above ground, allowing families to store cremated ashes for weeks or even years if desired, and only biodegrades once it is planted and exposed to soil and moisture. Furthermore, the material allows roots to grow freely and unimpeded so your memorial tree can thrive!

5. All-In-One System - The Complete Package!

The Living Urn® spent years developing a proprietary all-in-one system, providing everything you need to grow a beautiful and enduring memory tree. Our special BioUrn® is housed in a sleek bamboo shell, which has become popular in ceremonies. We also ship a living tree of choice on-demand that is well suited for your specific geographic location. In addition, you receive premium wood chips and RootProtect®, our proprietary ash agent that serves to counter the natural properties of the cremated remains to create a more balanced growing environment so your special tree can grow and thrive!

6. Giving Back

In addition to the tree you plant with your Living Urn®, we'll donate to plant a 2nd tree in honor of your loved in one of America's forests in need of reforestation – doubling the impact!  A single mature tree produces approximately 260 pounds of oxygen per year, however, two mature trees can supply enough oxygen annually to support a family of four.  Current reforestation projects are in the Tahoe National Forest and Chippewa National Forest.

7. We're a U.S. Based Company

We're based in Colorado and our Denver-based team is available to take your call and answer any questions you may have!  Feel free to reach out anytime at (800) 495-7022 - we'd love to hear from you!

Click Here to Select Your Tree and Order The Living Urn for People

Click Here to Select Your Tree and Order The Living Urn for Pets

Yes, The Living Urn® for People and The Living Urn® for Pets Bio Urns are made entirely from recycled plant materials and cellulose. Our proprietary BioUrn® is all natural and biodegradable and is made without using any glues or toxic binding agents . Instead, we use a process involving water, heat and pressure to build our BioUrns®. All of our products are handmade and do not involve machinery or chemicals providing us with a very modest carbon footprint.  

The outer shells that hold the BioUrn® are also  made by hand, entirely from bamboo, a sustainable material, and one of the most environmentally friendly building materials on the planet.

We pride ourselves in using only environmentally friendly and all-natural materials in our urn, additives and outer shell packaging.

The Living Urn® has no expiration and can be stored with or without cremated remains for as long as a family desires before planting.  It should be stored in a dry place in the same way you store other items. 

We recommend planting the trees you receive from us as soon as possible (and within a week or two of receiving them). 

We ship The Living Urn® System out the same day that you order and we ship the tree whenever you are ready to plant as it is best to plant as soon as you can after receiving your tree.  If you would like The Living Urn® System now but want to plant at a later date, you can let us know a tree shipment date in the 'notes' section at checkout.  Also, if you don't know when you will plant, you can simply ask for a voucher and we will ship the tree when you are ready.  Of course, you can always call us with special instructions if you prefer.  Here is the link for The Living Urn with a Voucher for a Tree of Choice: https://www.thelivingurn.com/products/the-living-urn-with-a-voucher-for-a-tree

We understand your interest in taking care of plans ahead of time and this is the reason why we developed our Pre-Planning program.  With this program we can send you The Living Urn system now with a voucher for a tree that can be redeemed at any time.  The Living Urn has no expiration so it can be stored for a very long time – as long as needed.  Here is the link to our Pre Planning program for convenience:

https://www.thelivingurn.com/products/prepaid-cremation-services

Another Option for Pre Need is to purchase The Living Urn System Only.  In this case, we ship The Living Urn System out to you and you will need to make plans to have a tree purchased to plant with your Living Urn when the time comes.  The Living Urn System Only can be found by clicking the following link:

https://www.thelivingurn.com/products/your-own-seedling

The Living Urn® is packaged in a beautiful and elegant handmade bamboo shell. The bamboo shell serves to hold the urn and cremated remains while you wait for the young tree to arrive.  Also, with its beautiful look, it is nice for use at memorial events and ceremonies.  After planting, you can use the natural bamboo shell as a keepsake, a special container to store small possessions of your loved one, as a flower pot in the garden, or anything else that you can think of!  Not only is it lovely and dignified, it’s eco-friendly as bamboo is a sustainable resource!

RootProtect® is a proprietary additive that works together with our system design and BioUrn® material to optimize growing conditions when planting a tree in combination with cremated remains.

Cremated remains naturally have a very high pH level and sodium content.  When spread in concentration in the soil, ashes can create a harsh growing environment making it difficult for many trees and plants to grow.   

Recognizing this challenge, we worked together with arborists, soil scientists and materials engineers to develop RootProtect® and the Living Urn® planting system to make it easy for families to have success growing a beautiful memorial tree when planting with ashes.  Each living urn comes with a bag of RootProtect® and easy-to-follow instructions – at the time of planting, simply transfer RootProtect® on top of the cremated remains in the BioUrn® - no mixing or stirring is needed.  This proprietary additive serves as a buffer to counter the natural properties of the cremated remains to create a more balanced growing environment.  In addition, the positioning of the cremated remains in the system, together with our highly absorbent and rapidly degrading (only when exposed to soil and moisture) BioUrn® material make it easy for families to have success growing a healthy and enduring memory tree that will grow and thrive!

We offer a wide range of beautiful tree choices from our nursery with a different menu of options for every zip code to ensure you are planting a tree well suited for your area.  We currently have more than 50 different tree types we offer with more than 30 available for each zip code.  Our premium trees are shipped direct from our award-winning nursery in small pots and are 2 to 4 feet high, depending on the type of tree, with a nice, strong root system, and we inspect every tree for quality before shipping.

Some families may want to plant a special tree type that we do not offer or maybe they want to plant a larger tree.  This is perfectly fine and common and we offer The Living Urn System Only for this purpose.  If interested, the family can purchase The Living Urn System Only and then simply go down to their local nursery and pick up a tree to plant with The Living Urn.  Our Tree Program manager is also available to help you find a tree locally if you need help – just give us a call!  You can plant any size tree with The Living Urn and we provide simple and easy to follow instructions on how to plant The Living Urn with the tree you purchase.  

Here is the link to The Living Urn System Only:
https://www.thelivingurn.com/products/your-own-seedling

The Family Program is a discount program designed for families that want to split up the cremated remains (ashes) among family and plant multiple Living Urns® and Memory Trees (or to get a scattering urn, burial urn, keepsake or other special urn with The Living Urn®).  It has become a very popular option as many families will share cremated remains.  Here is the link for convenience:

https://www.thelivingurn.com/products/family-program

Yes, you can definitely give The Living Urn® as a gift and this is becoming more and more popular.  The Living Urn® Gift is the Living Urn System along with a voucher for a tree of choice that can be redeemed anytime, on demand.  This way , the recipient can pick a tree that appeals to them (type, size, color, etc.) and shipped on demand at a time that is convenient for them to plant.  With The Living Urn® Gift, you can also add a card with a personalized message form you to the recipient.  Simply write what you would like your card to say in the “notes” section at checkout and, and we will hand write it for you on to very nice stationary and place it in an envelope for the recipient to open and read.  Here is the link To The Living Urn® Gift: https://www.thelivingurn.com/products/the-living-urn-with-a-voucher-for-a-tree

Yes, and this is quite popular. Simply click here to learn more.

Yes!  All of our products are TSA permissible.  All of our products ae made from biodegradable materials and are therefore able to be X-Rayed.  (TSA prohibits traveling with urns made from metal or other materials that cannot be X-Rayed).  Furthermore, all of our products are designed to be easy to travel with (The Living Urn, Eco Scattering Urns, Eco Burial Urns, and Eco Water Urns).  Here is a link to a blog with good information on traveling with cremated remains - https://www.thelivingurn.com/blogs/news/how-to-transport-ashes

There are important reasons why The Living Urn® is designed to be used with living trees, not seeds. Growing a healthy, enduring tree from a seed can be a challenge, as seed germination can take a long time, failure rates can be high and sometimes special steps are needed to be taken to even induce germination (complications include seed treatment, planting time considerations, etc.) which limits the tree types that can be offered. If your seed does germinate, nursing the tiny seedling to even become a young tree can be a challenge requiring effort for it to survive natural environmental factors such as weather, temperature, and other factors such as wildlife  Simply put, there are good reasons why nurseries focus on selling trees and not seeds!

We want the experience of growing a memorial tree with the ashes of a loved one to be a simple and enjoyable for you and your family. The patented Living Urn® System tree makes it easy for non-expert growers to successfully grow a healthy, enduring memorial tree to honor your loved one and give back to nature.  

To view all the tree options available and best suited for your area, just click on the link below and enter your zip code in the space provided.  As you will see, there are a lot of beautiful options to choose from for your area ranging from $129 to $159 including The Living Urn system..

https://www.thelivingurn.com/pages/tree-zip-code

Most of the young trees and shrubs we provide range from 2 feet to 4 feet tall.  Certain trees, such as Pine and Spruce, will be about 12 to 18 inches tall and sometimes larger..

Yes - we provide a wide range of beautiful trees, approx. 2 to 4 feet in height, with a nice, strong root systems, direct to you from our award winning nursery.  However, if you would like to plant a larger tree or you want to plant a tree or plant type that we do not offer, you can simply purchase The Living Urn® System Only and then just go down to your local nursery and pick up a tree.  We provide good instructions on how to plant the tree you purchase in combination with The Living Urn®.  Here is the link to The Living Urn® System Only for convenience:

https://www.thelivingurn.com/products/your-own-seedling

We ship The Living Urn® System out the same day that you order and we ship the tree whenever you are ready to plant as it is best to plant as soon as you can after receiving your tree.  If you would like The Living Urn® System now but want to plant at a later date, you can let us know a tree shipment date in the 'notes' section at checkout.  Also, if you don't know when you will plant, you can simply ask for a voucher and we will ship the tree when you are ready.  Of course, you can always call us with special instructions if you prefer.  Here is the link for The Living Urn® with a Voucher for a Tree of Choice- https://www.thelivingurn.com/products/the-living-urn-with-a-voucher-for-a-tree

We ship trees every Monday (and Tuesday) all year-round, so they arrive direct and are not held up in a shipping warehouse over the weekend. Once your tree ships, it will generally arrive in 2 to 4 days from the ship date, depending on your location. 

If you do not indicate a preferred tree ship date (or select a tree voucher), your tree will be shipped within a few days of your order, according to the following schedule. 

·         If you place your order on a Monday, Tuesday or Wednesday, your tree will ship on the upcoming Monday

·         If you place your order on a Thursday, Friday, Saturday, Sunday, your tree will ship on the Monday AFTER the upcoming Monday

·         If you need your tree sooner or by a certain date, please contact us and we try our best to meet your needs.

*Some Pine and Spruce trees may ship along with your Living Urn

We guarantee you tree will arrive in a good, healthy condition or we’ll replace them at no charge. 

We stand behind our trees and  we do everything that we can to help people have success with The Living Urn® including providing actual young trees, not seeds, as well as providing clear and easy to follow instructions.  We also have a stringent tree screening process to ensure every young tree we ship is of the highest quality.  Since we are dealing with nature, there are variables out of our control. If for some reason, your tree doesn’t take, we will be happy to replace it for free for the cost of shipping. 

Local and state agricultural regulations prohibit us from sending trees to Alaska and Hawaii.  For customers in Alaska and Hawaii, we recommend buying The Living Urn® System Only and then going down to your local nursery to pick up a tree to plant with your Living Urn®. You can plant any size tree with The Living Urn® and we provide simple and easy to follow instructions on how to plant The Living Urn® with the tree you purchase.

Yes, no problem. We ship The Living Urn® System out the same day that you order and we ship the tree whenever you are ready to plant as it is best to plant as soon as you can after receiving your tree.  If you would like The Living Urn® System now but want to plant at a later date, you can let us know a tree shipment date in the 'notes' section at checkout.  Also, if you don't know when you will plant, you can simply ask for a voucher and we will ship the tree when you are ready.  Of course, you can always call us with special instructions if you prefer.  Here is the link for The Living Urn® with a Voucher for a Tree of Choice- https://www.thelivingurn.com/products/the-living-urn-with-a-voucher-for-a-tree

It is always best to plant your tree as soon as possible after you receive it in the mail (and within a week or two).  If you need to wait a few days, no problem, simply take your tree out of the shipping box right away and stand it upright.  Remove the wrapping around the pot (this was just to keep everything in place during shipping).  Keep it in the shade and out of the sun - a garage or shaded porch is perfect.  Drizzle a little water in the pot every couple of days but not too much. 

Absolutely!  Simply purchase The Living Urn® Bio Urn and Planting System With a Tree Plant or Flowers of Your Own and plant your potted tree with The Living Urn®.  We provide simply, easy to use instruction with your shipment.

Of course! In addition to trees, families can  plant roses, succulent plants, flowering shrubs and bushes and more.  Be as creative as you like and plant what is meaningful to you.

Sure, just give us a call at (800) 495-7022.  We grow many other plants that we do not showcase on our website so check with us if you are looking for something special and hopefully we grow it and can provide it to you.

Yes, we have created a library of good tree choices for different parts of the country.  Clickhere to browse by zip code.

The Living Urn® Bio Urn and Planting System is designed to be used with as much or as little of one set of cremated remains.  It is large enough to hold all of the cremated remains and provide enough room for the additives and tree roots.  We also have many customers that will plant only a portion of the cremated remains with The Living Urn®.  This is the case when families split the cremated remains among siblings and plant multiple memory trees or when people just want to keep some.  Our instructions explain any adjustments to make when planting different amounts.  

Sharing the remains among family to grow multiple memory trees has become very popular – for this reason we developed the Family Program, which provides a discount on each additional Living Urn purchased when a family purchases more than one – here is the link to The Family Program. https://www.thelivingurn.com/products/family-program

Yes, absolutely!  The age of the ashes or cremated remains has no effect.  Many families will plant cremated remains that they have had for many years with The Living Urn®.

No, The Living Urn® was designed so the cremated remains are simply placed at the bottom of the biodegradable urn.  The soil additives are transferred in on top and there is no mixing required.

No - we ship The Living Urn® System out the same business day that you order and we ship the tree whenever you are ready to plant as it is best to plant as soon as you can after receiving your tree.  We can send The Living Urn® to the family directly to transfer in the cremated remains or we can send it to the funeral home and they can transfer in the cremated remains for you if preferred.  Both ways are very common and it just depends on personal preference and what you are comfortable with.  The cremated remains can be safely stored in The Living Urn® prior to planting for weeks or even years and has no expiration.

Yes - we have a lot of inquiries about planting together and there are ways to do it.  The Living Urn® is designed to hold as much or as little of one set of cremated remains as desired.  One way is to plant two Living Urns® side by side.  There are some other ways to plant both with a single urn - just give us a call at your convenience and we can explain some different ways to do this – (800) 495-7022.

Your Living Urn® Bio Urn and Planting System will ship the same day as long as it is received before 2pm MT (4pm ET).  If you requested an engraving, we will do our best to ship it same day but it may ship the next day as engraving takes some extra time. 

We ship FedEx Ground and USPS Priority which usually takes anywhere from 2-4 business days, depending on where you are located.  We email you a tracking number within 24 hours and that will let you know where your package is at and when it will arrive.  We can also ship FedEx Express Overnight and 2 Day. Just select that option at checkout if you have urgent shipping needs.

We ship trees every Monday (and Tuesday) all year-round, so they arrive direct and are not held up in a shipping warehouse over the weekend. Once your tree ships, it will generally arrive in 2 to 4 days from the ship date, depending on your location. 

 I you do not indicate a preferred tree ship date (or select a tree voucher), your tree will be shipped within a few days of your order, according to the following schedule. 

• If you place your order on a Monday, Tuesday or Wednesday, your tree will ship on the upcoming Monday
• If you place your order on a Thursday, Friday, Saturday, Sunday, your tree will ship on the Monday AFTER the upcoming Monday
• If you need your tree sooner or by a certain date, just let us know and will do everything we can to meet your needs.

A tracking number will be e-mailed to you when your tree or shrub ships.

*Some Pine and Spruce trees may ship along with your Living Urn®

Simply give us a call at (800) 495-7022 or send us an email and we will do everything we can to meet your needs.

Yes! Our website uses the secure Shopify web payment platform, so it is safe. You can purchase The Living Urn® Bio Urn and Planting System using VISA, MasterCard, AMEX or other credit cards in addition to PayPal and Apple Pay.

Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Furthermore, Shopify is certified Level 1 PCI DSS compliant which allows it to accept VISA, MasterCard, and other credit cards. Shopify is very serious about security and have invested significant time and money to certify that Shopify is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep credit card and other sensitive data secure.

Yes, if you are a funeral home crematorium, veterinarian or funeral product distributor, we would love to work with you! Please contact us at info@thelivingurn.com to learn more about our support programs and special packages designed specifically to have The Living Urn® Bio Urn and Planting System be a part of your business.