I have had a wonderful experience with the living urn. Not only the kit itself and easy to follow instructions but with the helpful staff through emails and phone calls. It was very emotional planting the tree with my father's cremains but as I look at it everyday I feel so thankful and grateful that there was a way for me to feel he is with me forever. My dad loved nature and trees...he had planted many pines himself at his home. I chose a Dawn Redwood pine for him to grow with and to become part of.